Hostel Support Worker

Hostel Support Worker

London

37.5 hours per week on a Monday to Sunday rota basis.

(Shifts between 8:00 am and 10:00 pm)

The Organisation

Our client is dedicated to helping homeless people in London find secure accommodation and work towards a positive future. They work tirelessly to support homeless people to recover from their personal issues and break down the barriers that they face. They recognise that homelessness is much more than just a housing issue, so they provide a range of accommodation and support services to help people reach their full potential.

THE ROLE

As a Hostel Support Worker, you will join a skilled and experienced team, taking responsibility for delivering hostel-based services and coordinating effective support for rough sleepers with complex needs.

You will provide effective, client-focused support to residents throughout their tenancy, helping them access specialist services and building positive relationships to achieve the best outcomes. The role includes optimising rental income, minimising arrears, completing data entry and keeping accurate client records. You will stay informed about local services, carry out assessments, and deliver casework to support or resettle clients.

You will need strong written and verbal communication skills, good organisational abilities and IT skills. Experience supporting people who are homeless or rough sleeping, along with knowledge of relevant services, is important. You should be able to work with clients who have complex needs, work well in a team, and use your own initiative. The role also requires representing our client professionally, maintaining confidentiality, promoting inclusive practice, and having a basic understanding of welfare benefits and housing law.

You'll be part of a welcoming, values-driven organisation committed to ending homelessness and supporting staff wellbeing. Benefits include:

- Generous holiday - 26 days plus public holidays (pro rata), rising by up to five extra days with length of service.

- Wellbeing & EAP - 24/7 Employee Assistance Programme with free counselling, money, and legal advice.

- Health support - Occupational health service and free annual eye test (with contribution towards glasses if required).

- Cycle to Work - Save on a new bike and accessories through salary sacrifice.

- Season ticket loan - Interest-free loan for annual travel passes.

- Moving house day - Extra day's leave when you move home.

- Financial security - Life assurance (4 salary) and interest-free emergency staff loan.

- Family-friendly policies - Enhanced maternity and adoption pay, plus flexible working options.

- Career development - Ongoing training, learning, and progression opportunities.

- Blue Light Card - Discounts across a wide range of shops, restaurants, and services.

Want to know more about the role? Read the full Job Description now! (This will be available when you select the apply button and follow the on-screen instructions).

Our client welcomes and encourages applications from everyone, regardless of age, disability, gender, ethnicity, religion and sexual orientation. They are facing diverse problems, so need diverse people to tackle them.

So, if you're seeking your next challenge as a Hostel Support Worker, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.