Head Waiter / Waitress

Candidate Profile

As a Head Waiter/Waitress, you will provide an exceptional guest service experience. You will be an excellent communicator and take a hands on approach to your role. You will have a real passion for food and wine, enabling you to upsell and promote the items by your personal knowledge from the menu. You will be a team player, with a key focus on training and development of your team to ensure that your team create a memorable experience for our guests.

Key Requirements

The ideal candidate would be able to demonstrate the following attributes:

• Supervisory experience in a similar role within a fine dining restaurant in a luxury establishment is essential and experience within a Michelin star restaurant is preferable
• Excellent command of the English language and a second language would be preferred
• Immaculate grooming standards.
• Preferably excellent knowledge of wine & food pairing.
• Please note this role requires an element of manual handling

In return

We believe in recognising and valuing the contributions of our team members. To support your wellbeing and growth, we provide a robust reward and benefits package, including:

Financial Wellbeing

• Season ticket loan
• Enhanced Pension Scheme
• Life Insurance
• Complimentary dry cleaning
• Safety shoes
• Retail discounts around Victoria, Westminster, Whitehall and the Northbank area

Health & Wellness

• Private Medical Insurance
• Dental and Optical benefits
• Complimentary meals on duty
• Cycle to Work scheme
• Flu vaccinations
• Discounted chiropodist and massage treatments
• Substantiality initiates
• Social and sports activities (e.g. football games, running club, yoga & pilates, etc.)
• EAP - Employee Assistance Programme

Career Growth & Personal Development

• Internal transfer and promotion opportunities
• Cross-departmental exposure
• Partnered with industry-leading training providers
• Internal learning gateway
• Free access to e-learning platform offering job-specific training and personal growth courses
• Subsidised professional qualifications and certified training programmes
• Financial incentives for bringing talents to The Lanesborough via 'Recommend-A-Friend' scheme

Recognition & Social Initiatives

• Award programmes throughout the year with generous prizes
• Long service awards
• Preferential room rate at The Lanesborough for you and your family
• 50% discount on F&B and Club & Spa treatments
• Social events (e.g. Annual Party, Recognition Celebrations, Children's Christmas Party, Departmental Appreciation Day, pub quiz, etc.)
• Celebrating your important moments (birthdays, anniversaries, weddings, newborns, etc.)
• Retirement parties

Terms and conditions apply to all benefits.

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.