Field Delivery Manager

Field Delivery Manager reporting to Michelle Harrison

We're looking for a Field Delivery Manager to lead a team of engineers delivering exceptional service to customers - with a particular focus on one key client, making up around 60% of the role. If you thrive on leading teams, driving performance, and ensuring safe, efficient service delivery, we want to hear from you!

What you'll do:

• Lead, coach and manage a team of field engineers across multiple sites
• Ensure safety, compliance, and outstanding service are maintained at all times
• Support and supervise performance to meet operational KPIs and customer expectations
• Build strong customer relationships and manage any on-site issues or complaints
• Monitor budget performance, cost control, and identify efficiency opportunities
• Coordinate call-out rotas, equipment, fleet use, and engineer schedules
• Identify training needs, onboard new engineers, and support succession planning
• Act as a key support to the Service Delivery Manager when required

What We Offer

• Competitive salary and overtime rates
• Company van, fuel card, tools, and PPE provided
• 25 days' holiday plus all bank holidays
• Paid sick leave
• Comprehensive benefits package, including: matched pension contribution, life assurance, Employee assistance programme, employee referral scheme, high street discounts, cycle-to-work scheme, discounts on Johnson Controls security products
• Extensive on-the-job and cross-training opportunities
• Supportive and collaborative team environment
• Access to business resource groups
• Training on company values and products
• Company equipment provided to complete all jobs
• Long-term career development opportunities

What we're looking for:

• Proven experience managing teams in a field-based engineering environment
• Strong people leadership, coaching, and performance management skills
• Excellent planning, multitasking, and communication abilities
• A proactive, solution-focused mindset with commercial awareness
• Able to work cross-functionally and build strong stakeholder relationships
• Comfortable managing safety protocols, audits, and compliance requirements

If you're ready to lead from the front, inspire your team, and make a real impact on service excellence - apply now and be part of something big!