Failsafe Officer

Job Summary

Be part of something that truly matters. Join one of the UK's largest and most forward thinking NHS Trusts in a role where your attention to detail directly protects patients and saves sight. Based at the renowned St James's University Hospital, the Ophthalmology Failsafe Officer is a pivotal position within our Ophthalmology Service that sits at the heart of patient safety. This isn't just an administrative role. You'll work shoulder to shoulder with clinicians, operational managers and multidisciplinary teams to monitor critical care pathways, identify gaps before they become risks, and take decisive action that makes a real difference to real people. Your contributions will directly shape quality improvement, service efficiency, and compliance with national standards.

About Us

The Leeds Teaching Hospitals NHS Trust is committed to delivering the highest quality and safest treatment and care to every patient, every time. Our vision is to provide the highest quality specialist and integrated care. We will do this through delivery of our multi year goals and strategic priorities, which you can read about on this page. Central to it all is The Leeds Way our values and behaviours that are at the heart of everything we do.

Contact

For questions about this job, contact: Melissa Hepworth, Service Manager,

Key Skills

• Highly organised, methodical and detail driven
• Confident analysing data and navigating patient tracking systems
• Proactive, solutions focused and calm under pressure
• A skilled communicator who builds trust across diverse teams
• Genuinely passionate about patient safety and continuous improvement

What You Will Bring

• Proactively monitor Patient Tracking Lists (PTLs) and failsafe reports across key services including medical retina and glaucoma
• Identify patients who are overdue or at risk of delay and take swift, decisive action to resolve concerns before they elevate
• Liaise with clinical and booking teams to secure appropriate follow up appointments or escalations through the right channels
• Maintain meticulous records and uphold data quality across multiple systems
• Support audits, performance reporting and service improvement initiatives
• Play an active role in developing and refining failsafe processes to strengthen the service over time

Please note: this position has been re advertised and we respectfully ask that previous applicants do not reapply.

About Leeds Teaching Hospital NHS Trust

Our values are Patient centred, Collaborative, Fair, Accountable, Empowered. All our actions and endeavours will be guided and evaluated through these values.

We're committed to recruiting exceptional people to deliver outstanding services and to help every colleague reach their full potential. We warmly invite applications from people from a variety of backgrounds and are especially keen to hear from individuals from a minority ethnic background. We're dedicated to creating a diverse and inclusive environment where everyone feels valued, supported, and has a true sense of belonging, as we work together to deliver the best in healthcare to the people of Leeds and beyond.

Sponsorship Eligibility

To comply with UK Government regulations on Skilled Worker sponsorship, Leeds Teaching Hospital NHS Trust is unable to provide sponsorship to applicants who do not meet the eligibility criteria or the salary threshold concessions set out under the Skilled Worker visa route. Please take this into consideration before submitting your application. Full guidance on these concessions, including details of who may qualify, can be found here.

We reserve the right to close this advert early if we receive a high number of suitable applications.

Person Specification Qualifications

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Experience

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Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.