Experienced Hotel Reservations Agent

The iconic four-star Grand Hotel Dublin in the heart of Malahide is a unique seaside retreat while also being convenient to the attractions of Dublin City Centre, just 15 minutes from Dublin International Airport and 5 minutes from the M50/M1 motorways. Featuring 203 luxurious bedrooms decorated in a contemporary yet classic style with many boasting stunning sea views. Experience dining at Coast, the Grand Hotel's seafront restaurant, showcasing the very best of fresh, local produce.

Skills and attributes

• Administration
• Fast-Paced, Independent Thinker
• Reservations
• Attention to Detail

Description

Reservations Agent - 4 Grand Hotel, Malahide

Part of the FBD Hotels & Resorts group, the iconic four-star Grand Hotel is looking for a Reservations Agent to join our Sales & Reservations team.

Main Responsibilities will include:

• Supporting reservation agents with individual reservations/enquiries
• Adhering to hotel SOPS and company policies
• Ensure the highest level of customer service at all times
• Contributing to yield management to achieve accommodation targets and maximum occupancy in both hotels
• Assisting in maintaining accurate inventory control for rooms
• Utilising the hotel direct CMS, OTA extranets and channel manager for the purpose of rate loading, guest communications and post stay feedback
• Assisting Manager with departmental reporting for both properties
• Managing rate codes, group booking platform and systems utilisation
• Supporting Departmental Manager with day to day running of department for both properties

The ideal candidate will have:

• Previous experience in a similar role in a hotel environment
• Ability to prioritize in a fast-paced environment
• Accuracy & strong attention to detail
• Flexibility in day-to-day job demands
• Excellent organisational and communication skills
• Work well within a team environment and also be able to use own initiative

Perks of Joining the Team:

• Complimentary parking on site
• Free use of Arena Fitness Gym
• Staff, family & friends discounts across the FBD Hotels Group
• FBD Insurance 15% Discount
• Taxsaver Scheme & Cycle to Work Scheme
• Cash Saving Scheme - Save as You Earn
• 'Refer a Friend' bonus scheme
• Colleague Discounted Dry Cleaning Service

• On-site Gym or Fitness Discounts
• Flexible Schedules
• Professional Development + Growth
• EAP (Employee Assistance Programme)
• Staff Discounts
• Professional Coaching
• Team Bonding Events
• Opportunities for Advancement
• Great Location
• Work/Life Balance
• Employee Recognition
• Employee Referral Bonus
• Free onsite parking
• Learning and development opportunities
• E-Learning and Development opportunities

Grand Hotel Malahide is an Equal Opportunity Employer