Digital Delivery Manager

Are you an experienced Digital Delivery Manager looking for your next opportunity to make a difference? Here at Yorkshire Building Society (YBS), we're on a mission to transform how we deliver user experiences and services to create leading digital experiences for our customers.

We're looking for an experienced Digital Delivery Manager with a strong customer mindset to lead the delivery of the Service and User Experience design phases through agile leadership, technical insight, and a passion for continuous improvement. This is more than just a job - it's a unique opportunity to shape the future of digital banking for our members & customers.

This is not a traditional IT Delivery Manager role. You may come from a design or delivery background but you must have a solid background in delivering customer centric digital projects, preferable with a focus on the UX elements.

Along with some fantastic benefits and a culture that's focussed on our customers and colleagues, you will be a part of a collaborative and inclusive team. This is a hybrid role with remote working and some onsite presence in our central Leeds offices.

This is a 6-month fixed term contract with possibility of extension.

About the role

• Design and deliver seamless, digital experiences that meet user needs across web, mobile, and self-service channels
• Lead the delivery of the Service and User Experience phases of the work, closely interlocking with technical delivery
• Collaborate across business and tech teams to align delivery with strategy and ensure a continuous flow of value
• Build strong stakeholder relationships and foster open communication
• Tackle complex challenges with a proactive, problem-solving mindset
• Navigate and resolve conflicts to keep teams focused and productive
• Drive planning and delivery across monthly and quarterly cycles
• Resolve cross-team dependencies and remove delivery bottlenecks
• Use data and metrics to inform decisions and promote continuous improvement
• Communicate effectively with stakeholders to support forecasting and strategic planning

About you

You'll already have a proven track record in a similar role and have a customer first mindset. You will have -

• A strong background in Digital Agile Delivery and knowledge of product management
• Knowledge of Service and User Centred Design is an advantage
• A calm, solutions-focused approach to overcoming obstacles and conflict
• Strong collaboration and stakeholder management skills
• Ability to interpret complex data and translate it into actionable plans
• Ability to communicate clearly with both technical and non-technical audiences
• Understanding of risk management and mitigation strategies
• Ideally have experience in agile/ iterative delivery management

About us

At YBS we don't have shareholders, we have members. We care about people and that includes you. So here, you'll be respected for who you are, you'll be able to bring your whole self to work, and you'll have everything you need to build a long and rewarding career.

Flexibility.

We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it's finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We're happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.

Development.

We want you to feel challenged here. Whatever your ambitions, we're committed to helping you develop your skills and move ahead in your career journey. From day one, we'll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.

Inclusivity.

We're passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you'll go the extra mile to help our members, you'll fit right in and feel you belong here.

About our Benefits

We offer lots of fantastic rewards that you can make the most of in and out of work, including:

• Holiday. You'll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
• Bonus. At YBS we work collaboratively and share in our success together, so when we reach our goals were all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
• Pension. We know how important it is to save towards the future, that's why we'll contribute up 11% into your YBS pension.
• Healthcare. Health and wellbeing are an important part of life at YBS, when you join us you'll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
• My Benefits. When you join YBS you'll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts.

Ready to apply?

If you're excited about this role and want to be part of the YBS team, apply now to send us your application.

Want more information?

If you have any questions about this role, please contact Mike Peel on