Customer Service Desk Coordinator
Posted 3 hours 28 minutes ago by Yolk Recruitment Ltd
Customer Service Desk Coordinator
6 months Fixed Term- £25,000
Looking to take your customer service skills in a new direction?
Yolk Recruitment is supporting a well-established business based in Magor who are looking for confident, motivated individuals to join their Service Desk team.
This is a brilliant opportunity for anyone with customer service experience - whether that's in retail, hospitality, contact centre or graduates. I am looking to speak with those who want to build a long-term career in the technology sector. You don't need any prior IT experience; full training and support will be provided.
What you'll be doing in the role:As a Service Desk Support Advisor, you'll be part of a busy team that helps global customers keep their systems running smoothly. You'll be the first point of contact when an issue arises and will play a key role in coordinating technical support to get things resolved quickly.
Day-to-day, you'll:
- Take calls and emails from customers and log any issues or faults.
- Coordinate engineers and suppliers to ensure problems are resolved efficiently.
- Keep customers updated and informed throughout.
- Monitor service levels and ensure targets are met.
- Work closely with colleagues to deliver an excellent customer experience every time.
- Strong communication skills, both written and verbal.
- Great customer service background - from any industry.
- Confident using Microsoft Office and computer systems.
- Calm, organised, and able to manage multiple tasks.
- A positive attitude and willingness to learn new skills.
What you'll get in return:
- Salary of £25,000
- 4 on 4 off shift rota. 2 days, 2 nights. 10 hour days 07:00-17:00, 14 hour nights 17:00-07:00
- Holiday allowance with birthday day off
- Monthly internal rewards
- Socials to be part of including a ledgendary christmas party.
- Real opportunities to progress and build a career in tech
- You will need to drive due to the location of the company, there is free parking on site
If you've ever worked in a fast-paced customer environment, such as retail, hospitality or a call centre, you'll find your skills transfer perfectly into this role.