Contact Centre Manager

Posted 11 hours 46 minutes ago by Michael Page (UK)

Permanent
Full Time
Other
Hampshire, Lyndhurst, United Kingdom, SO400
Job Description
  • Work for a well established business
  • Business thriving on growth
About Our Client

The employer is a reputable organisation within the leisure, travel, and tourism sector. As a small sized company, they are committed to providing high quality services and memorable experiences for their customers.

Job Description

The key responsibilities for the Contact Centre Manager Role are:

  • Oversee daily operations of the contact centre to ensure smooth and efficient functioning.
  • Develop and implement strategies to enhance customer service and satisfaction.
  • Monitor team performance and provide regular feedback to maintain high standards.
  • Train and mentor staff to ensure professional development and skill enhancement.
  • Analyse key performance indicators and prepare reports for senior management.
  • Manage schedules and workloads to optimise resource allocation.
  • Handle escalated customer inquiries and resolve complex issues effectively.
  • Collaborate with other departments to align contact centre objectives with overall business goals.
The Successful Applicant

A successful Contact Centre Manager should have:

  • Proven experience in managing a contact centre, ideally within the leisure, travel, and tourism industry.
  • Strong leadership and team management skills.
  • Excellent communication and problem solving abilities.
  • Proficiency in using contact centre software and tools.
  • A customer focused mindset with a commitment to delivering high quality service.
  • Ability to analyse data and make informed decisions to improve performance.
What's on Offer
  • Competitive salary ranging from £40,000 to £50,000 per annum.
  • Permanent position with opportunities for career growth.
  • Work in a reputable organisation within the leisure, travel, and tourism industry.
  • Be part of a supportive and collaborative team environment.

If you are a motivated professional eager to take on a new challenge in Lyndhurst, apply now to become a Contact Centre Manager and make a difference in the hospitality & leisure department.