Combined Customer Service and Ramp Agent

Job Title: Combined Customer Service and Ramp Agent

Company: Loganair

Base: Kirkwall, Scotland

Employment Type: Full-time

Join Our Team at Kirkwall Airport

A fantastic opportunity has come up at our Kirkwall base, and we're looking for someone who truly enjoys helping people and isn't afraid of a hands on role.

As a Combined Customer Service and Ramp Agent with Loganair, you'll be doing a bit of everything - one moment you're checking passengers in for their flights, the next you're out on the tarmac handling baggage.

Reporting directly to our Station Manager in Kirkwall, you'll play a key role in keeping our operation running safely and smoothly.

What You'll Be Doing

• Checking passengers in for their flights and managing the boarding process
• Ensuring security protocols are always followed
• Answering passenger questions when flights are delayed or cancelled
• Arranging alternative transport or accommodation when needed
• Handling baggage and driving baggage vehicles
• Operating other ground service equipment around the airfield

What We're Looking For

• You enjoy working with the public and meeting new people
• You have excellent communication skills
• You can respond quickly to changing situations
• You stay calm and professional under pressure
• A full driving licence is essential (you'll be driving airside)

Training and Experience

• Previous customer service experience in a fast paced environment (aviation, hospitality, or retail) is highly desirable but not essential - we provide full training
• Experience in ramp operations or ground handling is an advantage, but again, on the job training is provided
• Basic IT skills are required for check in and boarding tasks
• You must be able to pass security clearance checks, including background checks and references
• Full training will be given for both customer service and ramp duties, including health and safety, manual handling, and operating machinery

Why Join Loganair at Kirkwall?

This is a unique role that gives you the chance to develop skills in both customer service and ground operations. You'll be based at Kirkwall Airport, working for Scotland's award winning regional airline, and you'll be part of a team that genuinely cares about getting it right for every passenger.

If you're ready for a role that keeps you on your toes and rewards hard work with real variety, we'd love to hear from you.

Full driving licence essential. Basic IT skills required. Must be able to pass security clearance checks including background checks and references.