Client Relationship Executive

Job Title: Client Relationship Executive

Location: London

Role Type: Hybrid

First Intuition (FI) is a fast-growing, innovative education provider committed to delivering outstanding learning experiences. At FI, our commitment to excellence is driven by our core driving principle of putting people first. We take pride in nurturing talent, fostering growth, and providing unparalleled support to our students, clients, and team members, ensuring they can thrive personally and professionally.

Our success is due to our approach to training and our links with businesses. We work closely with organisations to precisely understand their needs and incorporate these into innovative course designs, where the interaction with students is tailored, personal and reflects their specific circumstances. This approach has led to First Intuition being awarded an 'Outstanding' rating by Ofsted.

Job Summary

A core client service proposition is critical to the future positioning of FI programmes. FI programmes need to live by the values of relevance, service, value, and purpose (RSVP). The client relationship team demonstrate this in their behaviours, processes, knowledge, passion, empathy, and hard work.

FI's position in the business education market is where "The experience matters " and this is equally important for employers as it is students. Currently FI has an excellent and growing reputation within the corporate and professional firms' market, and this needs to grow to embrace new apprenticeship programmes and new clients.

The role of the National Client Executive has a primary focus of building and maintaining relationships with employers and retain existing clients. Working closely with Regional FI teams, Client Support, Admissions, Apprenticeships and Programme Delivery teams, the National Client Executive is responsible for the provision of a high-quality client service and programmes for their clients. This role reports into the Head of Programmes National Clients and supports the overall commercial performance of the business.

Duties and Responsibilities

• Lead on managing smaller National clients
• Support of the National client public sector team
• Managing on-boarding, eligibility reviews and student planner creation for their own National clients.
• Programme and pathway planning for National clients
• Responsibility for excellent service to employers across FI regionally.
• Management of contractual arrangements and programme onboarding for each client through to delivery.
• Overseeing day to day business for our National clients and attending regular client meetings
• Ensuring bookings, tracking, reporting, and invoicing for clients is completed on time for clients - consulting with the Client Service Manager - National Client.
• Support with ensuring SLAs are being met across clients and escalate any risk to Head of Programmes for National Clients if there is a risk of SLA not being met
• Have a broad overview of larger National Clients to cover leave and unplanned absences
• Supporting additional work as required by management from time to time.

Qualifications and Skills

Essential:

• Experience of delivering high quality client service and account management.
• Experience of programme planning for multiple clients, across all qualifications.
• Experience of the delivery of professional or higher education.
• Effective communicator with excellent interpersonal skills
• Confident and professional in dealing with clients' needs
• Strong organisational and time management skills
• Ability to analyse situations and make decisions
• Computer literate

Desirable:

• Experience of apprenticeship standards and programmes.
• Experience of the accountancy and finance sector.
• Experience of contract management and tendering.
• Experience of working with large professional service firms

Benefits

• 25 days annual leave (based on fulltime hours) PLUS bank holidays
  
• 3 FI Days per year
• Hybrid working available, equipment provided for homeworking
• Flexible-working positive employer with a range of family-friendly policies
• Employee Assistance Programme: 24-hour confidential access to counselling and support services
• Competitive Pension
  
• Training and development opportunities
• Long term career prospects in a growing company
• Employee perks including a range of discounts to suit your lifestyle
  

First Intuition are dedicated to safeguarding children, young people, and vulnerable adults. All roles require reference checks, an enhanced DBS, and online searches in line with KCSIE guidelines. This post is exempt from the rehabilitation of Offenders Act 1974.

First Intuition is committed to safeguarding and promoting the welfare of children and vulnerable adults. All staff are expected to share this commitment and adhere to our Safeguarding and Prevent Policy, which can be viewed here.

We are a disability confident employer, committed to equal opportunities for all applicants. If you need reasonable adjustments during the recruitment process, please let us know.