Client Director, Groups - UK and Northern Europe

Client Director, Groups - UK and Northern Europe

As Client Director, Groups - UK and Northern Europe at our Global Office, you are part of a team that brings the legend of Belmond to life.

You will play a crucial role in developing, maintaining and growing the revenue generated by groups and events (MICE) within the assigned markets. Whether this is through nurturing owned accounts, implementing strategic account management or coaching your team to succeed. You will contribute to Belmond's ambitious global revenue targets.

If you're looking to develop your skills and be part of the future of luxury, this is your moment.

Primary Responsibilities Include

• Drive revenue generation within groups and events sales by developing and executing comprehensive sales action plans, managing key accounts, and fostering strong relationships with both internal teams and external partners. Maintain frequent contact with property-based sales teams.
• Qualify leads, prepare detailed offers and manage negotiations to result in confirmed bookings.
• Lead, guide and mentor a team of sales professionals across the UK and Europe to develop and deliver their strategic sales action plans resulting in exceptional team performance.
• Establish and nurture partnerships with key contacts within owned accounts and conduct property/product training, host client events, and plan educational trips to key Belmond destinations.
• Analyse market conditions, trends and competitor activities to provide valuable feedback and insights to the Divisional Director and colleagues.
• Work collaboratively with the Divisional Director of Sales and other teams to ensure strategies are aligned. Assist and actively participate in the organisation of sales events, trade shows and the Belmond Conference and Incentive Planners Advisory Board.
• Maintain accurate account databases, manage budgets, and prepare sales reports.
• Ensure operational efficiency and strategic execution.

What you should know when applying

• The role is generally able to benefit from our current hybrid working policy where team members can work remotely for up to two days per week.
• An early submission is encouraged as the form may close if a large volume of applications is received.
• Our offices are located at Wogan House, 99 Great Portland Street, London W1W 7NY. Wogan House is newly renovated office space under the management of a leading co-working space and property management company.
• This role requires an ability and willingness to travel internationally.
• Applicants must have eligibility to work in the UK.

Requirements What You Bring

• A Bachelor's degree or equivalent experience.
• 3-5 years' of relevant experience within a similar Client Sales Director role in the luxury hospitality/travel industry along with significant MICE experience within the UK and European markets.
• A history of harvesting business through existing accounts, clienteling and bringing on board new valuable clients.
• Experience in developing a sales action plans aimed at establishing positive, ongoing relationships with clients and strong Win-Win partnerships.
• Proven track record of meeting or exceeding sales targets.
• Experience and strong track record in leading individual contributors and managing teams for consistent success both within and outside of UK.

At Belmond, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:

• Competitive salaries and incentive plans
• Complimentary and preferred rate experiences at our iconic destinations
• Private Medical Insurance and Dental Plans
• 33 days' annual leave per year (inclusive of English Bank Holidays).
• Lifestyle and Employee Assistance Programs

We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities and each other.