Airport Concierge Lead & Guest Experience Host

Wilson James is seeking a Concierge/Host for a permanent full-time role at Birmingham Airport, offering an hourly rate of £13.60. In this role, you'll manage the Customer Care Agents while ensuring high service standards and effectively communicating between teams.

Ideal candidates will have prior customer service experience and excellent communication skills. Benefits include 5.6 weeks annual leave, financial advice, employee referral schemes, and access to mental health support.