Account Manager - Client Services & Retention

Account Manager - Trading & Investment, FX Payments, Derivatives, Commodities

eToro is the trading and investing platform that empowers users to invest, share, and learn. Founded in 2007, our vision is a world where everyone can trade and invest simply and transparently. Our platform fosters collaboration and investor education, allowing users to view other investors' portfolios, interact, exchange ideas, discuss strategies, and benefit from shared knowledge. We have over 38 million registered users across 100 countries, with the platform available in 20 languages. As a rapidly growing business with over 1,500 employees across 13 offices worldwide, we are committed to serving our users' needs. Learn more about eToro here .

Role Summary

This opportunity is to join a large Account Management Team, engaging with and nurturing relationships with existing eToro clients. It is ideal for someone with 1-2 years of experience in a client-facing or client-support role who wishes to advance their career within a global social trading and investment business.

Responsibilities:

• Provide high-quality trade and administrative support via phone, email, and live chat channels
• Attend client meetings with Senior Account Managers as needed
• Support clients with products including OTC derivatives, real stocks, and investment offerings
• Acquire knowledge of financial instruments such as stocks, options, futures, FX, cryptocurrencies, bonds, and commodities
• Assist clients in understanding P&L, margin requirements, order types, fees, and trade-related issues
• Offer execution-only trading services via phone after training
• Proactively guide clients on platform navigation, product features, and cross-sell relevant services
• Conduct daily morning market calls to update clients on key developments
• Investigate and resolve trade disputes or escalations