Access to Care Advisor Radiology - UPMC Aut Even Hospital, Kilkenny

Access to Care Advisor Radiology - UPMC Aut Even Hospital, Kilkenny

Location: Aut Even Hospital

Job type: Permanent

Overview of role

The Access to Care advisor is responsible for the smooth running of all patients attending the radiology department for any of the following modalities: CT, Xray, MRI and US as applicable. The Access to Care advisor works closely with the clinical team and medical secretaries to ensure the smooth running of the Radiology reception.

Primary Duties and Responsibilities

• Be responsible for admitting all patients in Radiology
• Have knowledge of multiple systems and be able to manage a busy workload
• Be responsible for cash handling and end of day balancing
• Have excellent attention to detail and ensure Insurance forms are signed by each patient via Claimsure where applicable
• Work closely with Claims team to follow up with any claim forms not signed by patient on the day of admission by posting out insurance form to patient and processing on Claimsure once received
• Manage both internal and external post received daily
• Manage phone lines, voicemails
• Manage Radiology shared mailbox
• Monitor AGFA (RIS) for any referrals that cannot be vetted due to missing information, follow up with GP surgery and ask for information to be sent in to allow vetting completion
• Schedule upcoming weekly Xray clinics, follow up with medical secretaries ahead of clinics to ensure you receive the information in a timely manner to allow for clinic to be booked
• Monitor stock levels in Radiology reception and submit stationary order when needed
• Manage referrals received via Healthlink, email and post. Upload all referrals and submit them to be vetted
• To liaise with and maintain an excellent working relationship with other members of the hospital multi disciplinary team ensuring a high level of patient service is maintained
• Work as part of a team by supporting each other, sharing workload and covering each other during periods of absence
• To perform such other duties appropriate to the post as may be assigned from time to time by the manager or nominee
• To carry out any training duties as necessary for relief staff / work experience staff for holiday cover

Qualifications & Experience

• Strong background in MS Office (Excel, PowerPoint etc.)
• Be able to work to strict deadlines
• A flexible approach to work is required to undertake the duties and responsibilities of this role, participating in cross departmental, and cross organisational groups and teams

Salary

€29,326.92 - €44,113.46 per annum based on a 37.5 hour work week

Equal Opportunity Statement

UPMC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Benefits and Programme

• Fully paid maternity and paternity leave for new parents
• Competitive Pension Plan
• Company funded Death in Service Benefit x 3 times
• Critical Illness cover for all employees up to the age of 66
• Rewards for performance through the annual ACES programme
• Enhanced annual leave up to a maximum of 27 days
• Flexible working opportunities to support you to work around external family commitments
• Opportunities for continued learning and advancement to reach your career goals