3rd Line Engineer

3rd Line Engineer

Salary: Up to £60,000
Location: London - Onsite

Maxwell Bond have partnered with a leading MSP who are on the lookout for a 3rd Line Engineer to join the team on a permanent basis.

As 3rd Line Engineer, you'll be the go-to person for handling complex technical incidents and architecting solutions whilst supporting junior engineers in the team. You'll lead on configurations and optimisation of a new cloud-based platform whilst overseeing network and infrastructure troubleshooting.

What you'll do as 3rd Line Engineer:

• Act as the highest technical escalation point for complex incidents, working closely with the Service Desk Manager to define the approach taken on technical challenges.
• Build automated remediation workflows and create monitoring policies to prevent incidents.
• Engage with directly with clients, providing explanations and solutions to their technical root-causes.

What's in it for you:

• Salary up to £60,000
• 22 days annual leave & birthday off
• Weekly team lunches and quarterly socials
• Certification budget allowance and training provided

What they're looking for:

• 3+ years working for an MSP in a Microsoft environment.
• Experience working on core MSP platforms such as HaloPSA, NinjaOne, CIPP or Hudu.
• Strong experience in M365, building Conditional Access policies, configuring Intune device compliance from scratch.

If you're looking to join a collaborative business who invest back into their employees with training and career growth, apply now